Our Process

Procedure for Handling Initial Enquiries

Although each person’s circumstances are unique, we try to follow the procedures outlined below after making an initial enquiry.

Our aim is to have a small number of carers that will manage your care throughout your journey with us, so that you have a familiar face and build up a good rapport. That way we can be sure that you and the care team are happy and confident with the agreed plan of care.
Our care processes
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